AXL™ accepts returns on the condition that the item/s still include all of the original packaging, instructions, and receipt, and have not been used, damaged, or altered in any way.
We are happy to exchange unused, undamaged, defect-free AXL manufactured products still in their original packaging within seven (7) days of the shipping date with a 15% restocking fee plus the cost of the RMA shipping label. Customers will need to pay all return shipping charges, as well as a 35% restocking fee to cover the cost of restocking and inspection. We'll work it all out with you through email (Support [@] AXLadvanced.com).
Collaborative and non-AXL manufactured products can be returned with a 35% restocking fee within seven (7) days of the initial shipping date (e.g., Shaw Concepts Plate Carriers and Opscore/Gentex AMP Arms).
If you receive a product with manufacturing or materials defects, shoot us an email and we'll make it right. We're here for the long haul and want you to get years of use out of your gear. This applies to the original purchaser and is non-transferable.
Please allow up to 1-2 weeks for your RMA to be processed.
If your item was returned to sender without your knowledge, your order will be promptly refunded.
Returns are not accepted on sale-priced items, custom products, or custom colors used on standard products.
Note: If the order was purchased internationally please contact customer service to return any items. However, the customs fees and international shipping costs must be covered by the customer. Returns must be marked as a return or warranty on the customs declaration or returns may be subjected to charges of custom fees during the refund process.
Please e-mail Support [@] AXLadvanced.com to receive an RMA that is required for our team to process returns.