Return Policy

What if I want to return something?

AXL does not allow returns, modifications, exchanges, or cancellations on orders placed during discount sales days like Black Friday, 4th of July, Veterans Day, Memorial Day, Christmas, New Year's sales, etc. This is due to the high demand and volume of sales during those times. Please carefully review your order before placing it. Thank you for your understanding.

We are not currently offering exchange services on orders at this time.

Cancellation Policy (U.S. & Non-EU Orders)

This Return Policy applies to all customers unless otherwise stated below. Customers located within the European Union should also review the "European Union (EU) Customers – Right of Withdrawal" section, which contains additional rights available under EU consumer protection laws.

AXL™ accepts returns on these conditions if it is not a discount sales day:

  • The item(s) still include all of the original packaging, instructions, and receipt.
  • The item(s) has not been used, damaged, or altered in any way.
  • Return request must be made within seven (7) days from the delivery of the order.

No refunds for products or orders with a subtotal of $25. 

In order to accept returns, we deduct a 35% restocking fee (covers the cost of restocking and inspection) plus the cost of the RMA shipping label during the refund process.

We do not offer "upgrade" services where a product can be exchanged for its newer version.

We'll work it all out with you through email (Support@AXLadvanced.com).

If you receive a product with manufacturing or materials defects, shoot us an email and we'll make it right. We're here for the long haul and want you to get years of use out of your gear. This applies to the original purchaser and is non-transferable.

Please allow up to 1-2 weeks for your RMA to be processed.

If your item was returned to sender without your knowledge, your order will be promptly refunded.

Returns are not accepted on sale-priced items, custom products, limited-edition products, or custom colors used on standard products. 

Note: If the order was purchased internationally, please contact customer service to return any items.  However, the customs fees and international shipping costs must be covered by the customer. Returns must be marked as a return or warranty on the customs declaration, or returns may be subjected to charges of customs fees during the refund process.

Please e-mail Support@AXLadvanced.com to receive an RMA that is required for our team to process returns.

Cancellation Policy (for items that have not shipped)
15% cancellation fee for all orders that have not shipped. The cancellation fee covers the labor required by the AXL team to process the cancellation, unpackaged products, and enter them back into inventory.

We reserve the right to refuse refunds at our discretion based on the terms above.

European Union (EU) Customers – Right of Withdrawal
This section applies only to orders shipped to consumers located in the European Union (EU). All other customers are subject to the standard Return Policy above.

Right of Withdrawal
Under applicable European Union consumer protection laws, customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason.
To exercise your Right of Withdrawal, you must submit your withdrawal request within 14 days of the delivery of your order using the withdrawal option available through your customer account or by contacting us at support@axladvanced.com before the withdrawal period expires.

Cancellation Before Shipment
If your order has not yet shipped, you may request to cancel your order before fulfillment begins. If the order has already been fulfilled or shipped, the order must instead follow the withdrawal and return process described below.

Returning Your Order
After notifying us that you wish to withdraw from your purchase:
  • Items must be returned without unnecessary delay.
  • Products must be returned in their original condition, including all accessories, manuals, packaging, and documentation whenever reasonably possible.

  • Customers are responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.

Unless otherwise required by applicable law or stated during the return authorization process, the customer is responsible for return shipping costs.

Refunds
Once your returned items have been received and inspected, we will process any applicable refund in accordance with EU consumer protection requirements. Refunds will be issued using the original payment method whenever possible.

 Original outbound shipping charges will be refunded when required by applicable EU law. Any additional shipping services selected by the customer beyond our standard shipping option are not refundable.


Exceptions
The EU Right of Withdrawal may not apply to certain products permitted by applicable law, including but not limited to:

  • Custom-made or personalized products
  • Products manufactured to customer specifications
  • Other items specifically exempt under applicable EU consumer protection regulations

Where an exemption applies, it will be indicated on the applicable product page or during checkout.