Return Policy
What if I want to return something?
We are not currently offering exchange services on orders at this time.
However, AXL™ accepts returns on these conditions:
- The item(s) still include all of the original packaging, instructions, and receipt.
- The item(s) has not been used, damaged, or altered in any way.
- Return request must be made within seven (7) days from the delivery of the order.
No refunds for products or orders with a subtotal of $25.
In order to accept returns, we deduct a 35% restocking fee (covers the cost of restocking and inspection) plus the cost of the RMA shipping label during the refund process.
We do not offer "upgrade" services where a product can be exchanged for its newer version.
We'll work it all out with you through email (Support [@] AXLadvanced.com).
If you receive a product with manufacturing or materials defects, shoot us an email and we'll make it right. We're here for the long haul and want you to get years of use out of your gear. This applies to the original purchaser and is non-transferable.
Please allow up to 1-2 weeks for your RMA to be processed.
If your item was returned to sender without your knowledge, your order will be promptly refunded.
Returns are not accepted on sale-priced items, custom products, limited-edition products, or custom colors used on standard products.
Note: If the order was purchased internationally please contact customer service to return any items. However, the customs fees and international shipping costs must be covered by the customer. Returns must be marked as a return or warranty on the customs declaration or returns may be subjected to charges of custom fees during the refund process.
Please e-mail Support [@] AXLadvanced.com to receive an RMA that is required for our team to process returns.